Question 1

What is IPTV and how does it work?

Accepted Answer

IPTV (Internet Protocol Television) delivers TV channels and VOD content over your internet connection instead of satellite or cable. After subscribing, you receive login credentials (or a playlist link) to enter in a compatible app, giving you instant access to over 45,000 channels and an unlimited VOD library.

Question 2

Is IPTV legal in France, Belgium and Switzerland?

Accepted Answer

IPTV as a broadcasting technology is fully legal — it works the same way as Netflix or Molotov. Our service relies on licensed streams. For country-specific legal questions, check our Terms of Service page.

Question 3

What picture quality can I expect (SD, HD, Full HD, 4K)?

Accepted Answer

All our channels are available in HD, Full HD or 4K depending on the original source. Our 10 Gbps servers with anti-freeze technology guarantee a stable, smooth picture, even for 4K content and live sports events.

Question 4

How many channels and VOD titles are included?

Accepted Answer

Every subscription includes over 45,000 international channels (France, Belgium, Switzerland, Canada, sports, movies, kids...) plus an unlimited, regularly updated VOD library of movies and series at no extra cost.

Question 5

Can I try the service before subscribing?

Accepted Answer

Yes. We offer a 3-hour trial with no commitment and no credit card required, available directly via WhatsApp, so you can test stream quality and device compatibility before choosing a plan.

Question 6

What is the difference between IPTV and classic streaming (Netflix, Disney+)?

Accepted Answer

Netflix and Disney+ offer a closed catalog of movies and series. IPTV also broadcasts live TV channels (sports, news, kids, movies...) in addition to a VOD catalog, all in a single subscription.

Question 7

Which IPTV apps do you recommend?

Accepted Answer

We recommend IPTV Smarters Pro (the simplest, available everywhere) and TiviMate (advanced interface, ideal on Android TV/Firestick). GSE Smart IPTV and Perfect Player are also compatible with your credentials.

Question 8

How do I install IPTV Smarters Pro on my device?

Accepted Answer

Download IPTV Smarters Pro from the App Store, Google Play Store or Amazon Appstore, open the app, choose "Login with Xtream Codes API" and enter the credentials (URL, username, password) you received by email after subscribing.

Question 9

What is an "M3U" playlist and how do I use it?

Accepted Answer

An M3U playlist is a single link that bundles all your channels and VOD content. Just paste it into the "M3U URL" field of your IPTV app (TiviMate, GSE Smart IPTV...) to automatically load your entire bouquet.

Question 10

Can I use VLC to watch my IPTV channels?

Accepted Answer

Yes, VLC can play an IPTV stream via the M3U link (Media → Open Network Stream). It's a handy fallback on PC/Mac, but we recommend a dedicated app for a better experience (EPG, favorites, organized VOD).

Question 11

Is the app available on the App Store and Google Play Store?

Accepted Answer

IPTV Smarters Pro and GSE Smart IPTV are available for free on the App Store (iOS), Google Play Store (Android) and Amazon Appstore (Firestick/Fire TV). On Samsung/LG Smart TVs, the app is downloaded from their native store.

Question 12

How do I refresh my channel list or account?

Accepted Answer

In your app settings, choose "Refresh" or "Force Update" on your profile. The channel list and VOD catalog resync automatically within seconds.

Question 13

Which devices work with my IPTV subscription?

Accepted Answer

Our service works on Smart TVs (Samsung, LG, Sony, Android TV), Amazon Firestick/Fire TV, Android Boxes, Apple TV, MAG boxes, PC/Mac, iOS/Android phones and tablets, and select consoles. One subscription, every screen.

Question 14

How do I install IPTV on an Amazon Firestick or Fire TV?

Accepted Answer

From the home screen, search for "IPTV Smarters Pro" in the Amazon Appstore, install the app, then enter the credentials you received by email. Full setup takes less than 5 minutes.

Question 15

How do I set up IPTV on a Samsung or LG Smart TV?

Accepted Answer

On Samsung (Tizen) and LG (webOS), open the built-in app store, search for "IPTV Smarters Pro" or "GSE Smart IPTV", install it and enter your credentials. If the app isn't available on your model, an Android TV box or Firestick remains the simplest solution.

Question 16

Does it work with Android TV Box, Apple TV and MAG boxes?

Accepted Answer

Yes. On Android TV Box, install IPTV Smarters Pro or TiviMate from the Play Store. On Apple TV, use the native App Store. On MAG boxes, enter the portal URL from your credentials directly in the box settings.

Question 17

Can I watch on my smartphone or tablet (iOS/Android)?

Accepted Answer

Absolutely. IPTV Smarters Pro and GSE Smart IPTV are available on iOS and Android, with a mobile-friendly interface: resume playback, favorites and an EPG synced across all your devices.

Question 18

Does it work with a PC, Mac or console (PS5, Xbox)?

Accepted Answer

On PC/Mac, use VLC or the IPTV Smarters Pro desktop app. PS5/Xbox consoles don't have a dedicated IPTV app, but you can cast your screen from your smartphone or use a compatible browser.

Question 19

What plans do you offer and what's the difference?

Accepted Answer

We offer 1, 3, 6, 12 and 24-month subscriptions. The longer the commitment, the better the monthly price — the 12-month plan, for example, includes 3 free months. Every plan gives access to the same full 45,000-channel bouquet and unlimited VOD.

Question 20

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express), PayPal, and major cryptocurrencies (Bitcoin, Ethereum, USDT) with an extra discount. All payments are secure and encrypted.

Question 21

Can I upgrade my plan mid-subscription?

Accepted Answer

Yes, contact our WhatsApp support at any time to move to a longer plan: the remaining time on your current subscription is deducted proportionally from the new plan.

Question 22

How long does activation take after payment?

Accepted Answer

Activation is automatic and instant in the vast majority of cases (under 5 minutes). You receive your login credentials by email as soon as payment is confirmed.

Question 23

What happens when my subscription expires?

Accepted Answer

You receive a reminder before expiry. Once expired, channel access is suspended until renewal — your preferences and favorites are kept if you resubscribe within 30 days.

Question 24

Do you offer a money-back guarantee?

Accepted Answer

Yes, every subscription is covered by a 7-day money-back guarantee. If the service doesn't meet your expectations, contact our WhatsApp support for a full refund, no questions asked.

Question 25

What should I do about freezing or buffering?

Accepted Answer

First check your internet connection (see recommended speed below), prefer a wired connection, and restart your app or box. Our anti-freeze 10 Gbps servers resolve most cases within seconds after a simple refresh.

Question 26

What internet connection speed is recommended?

Accepted Answer

Aim for at least 12 Mbps for stable HD content, and 30 Mbps for uninterrupted 4K. A wired (Ethernet) connection is always more stable than Wi-Fi, especially for live sports events.

Question 27

Can I use a VPN with my IPTV subscription?

Accepted Answer

Yes, a VPN is compatible with our service and can even improve stability in some regions. Choose a server close to your real geographic location to reduce latency.

Question 28

How do I contact support if I have an issue?

Accepted Answer

Our team is available 24/7 via WhatsApp for any technical question, plan change or refund request. It's the fastest channel for live assistance.

Question 29

Can I use my subscription on multiple devices at once?

Accepted Answer

Every standard subscription allows one simultaneous connection. To use multiple screens at once (e.g. Smart TV and smartphone), contact our support for a discounted multi-screen subscription.

Question 30

What if a channel doesn't work or is missing from the list?

Accepted Answer

First refresh the channel list in your app settings. If the issue persists, report the channel to our WhatsApp support: our teams monitor and fix streams continuously.

Frequently Asked Questions

General

Apps & Software

Compatible Devices

Subscription & Payment

Technical Support

Didn't find your answer?