1. Introduction
France IPTV is committed to protecting the privacy of its users. This privacy policy explains how we collect, use and protect your personal data in accordance with the GDPR (General Data Protection Regulation).
2. Data Collected
We collect the following data when you register:
- First and last name (optional)
- Email address
- Phone number (optional)
- Payment information (processed via PayPal/Stripe)
- IP address and connection data
- Technical device information (device type, MAC address)
3. Use of Data
Your data is used to:
- Manage your subscription and activate your service
- Process your payments and issue invoices
- Provide technical support
- Improve the quality of the service
- Communicate with you (confirmations, promotional offers)
- Secure the service and prevent fraud
4. Data Sharing
We do not share your personal data with any third party, except in the following cases:
- Payment providers (PayPal, Stripe) to process your transactions
- Hosting and technical infrastructure providers
- Legal authorities in the event of a legal or judicial obligation
- With your explicit consent
- Google (Analytics, Tag Manager) and Meta (Facebook Pixel), only if you have consented to audience-measurement and advertising cookies
We never sell your data to third parties for commercial purposes.
5. Data Security
We implement appropriate security measures to protect your data:
- Data encryption (SSL/TLS)
- Advanced security protocols
- Restricted access to personal data
- Regular and secure backups
- Compliance with industry security standards
6. Data Retention
Your data is retained for as long as necessary for the purposes described:
- Account data: for the duration of the subscription + 3 years
- Payment data: 5 years (legal obligation)
- Support data: 2 years after the last interaction
- Marketing data: until you unsubscribe
After these periods, your data is anonymized or securely deleted.
7. Your Rights
In accordance with the GDPR, you have the following rights:
- Right of access to your data
- Right to rectification of inaccurate data
- Right to erasure (right to be forgotten)
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw your consent
To exercise these rights, contact us via WhatsApp or email.
8. Cookies
We use cookies to improve your experience. You choose which ones to allow via the banner shown on your first visit, editable at any time from the "Manage cookies" link at the bottom of the page:
- Essential cookies: required for the site to function and stay secure (always active, no consent needed)
- Audience-measurement cookies: Google Analytics and Google Tag Manager, to understand site usage (subject to your consent)
- Advertising cookies: Meta/Facebook Pixel, to measure the performance of our campaigns (subject to your consent)
You can accept, reject or customize these cookies at any time, without affecting your access to the site. Refusing never blocks browsing or purchasing.
9. Changes to the Policy
We reserve the right to modify this privacy policy. Changes will be notified by email or via the website. Continued use of the service after notification constitutes acceptance of the new terms.
10. Contact
For any question regarding the protection of your data or to exercise your rights, contact us via WhatsApp or email at the address indicated in the Contact section of our website. We will respond within 30 days.